Industry Canada
ic.gc.ca
Common menu bar links
Documentation in multiple formats
Is the documentation usable by everyone?
d
A woman with a vision impairment holds written instructions for her cell phone upside down as her phone rings.
Product documentation should be usable by everyone, including people with disabilities. For example, written instructions are of little value to people who are blind. Users should be able to get documentation in a different format if they request it. This standard applies to all information, instructional material, support standards and product documentation (including descriptions of accessibility and compatibility features).
The standards this example illustrates:
- Section 508 Information, Documentation, Support Standard 1194.41 (a)
Product support documentation provided to end-users shall be made available in alternate formats [multiple formats] upon request, at no additional charge.
- Section 508 Information, Documentation, Support Standard 1194.41 (b)
End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats [multiple formats] or alternate methods upon request, at no additional charge.
Products to which these standards may apply:
- Documentation
- and product or service for which written documentation is provided.
